Castlegate & Derwent Surgery

I do not approve that this table for feedback sheets has been moved to a place where at least under half of the clients go. I was expecting it to be clearly visible at entrance and pharmacy area but had to hunt high and low and eventually ask as to it's whereabouts.

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When talking to practice nurse mentioned palpatatione - had ecg, 24 hr heart monitoring quite quickly. Now waiting heart scan. Improvement that could have been made - discussed with receptionist whilst making customer review app that it was also my yearly review (age/month) as I was on medication. Thyroxine, Asthma meds etc could I have 2 appointments together to save your nursing time. Was told in no uncertain terms as I had not had yearly review left yet this was not possible.

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All doctors should be like Dr. Kurkal - more interested in diagnosis and treatment than time slots and targets. He is very caring compared to others and listen to you. Previous doctors I have seen here have been too quick to dismiss me.

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When mentioned that I had arthritis in my hands - was told "tale painkillers" I have been advised by other sufferers that a physio is very helpful and possible injections - a hand splint also had the doctor in questions had been a little interested, my condition might have been made more bearable.

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I have written about this before. On coming into the surgery today there at 8 people standing in the queue waiting to see reception. Majority over 70. I would say you have so many empty chairs in this surgery, I do not for the life of me see why the queue notice cannot be put at the beginning row of chairs so that people can sit while waiting. Thankfully.

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